Privacy Policy

Divako Privacy Policy (Updated at august 30th, 2025)

Introduction

Divako as, operated and managed by Øwre-Johnsen AS personell (hereinafter referred to as "ØJ"), is a platform managing data flows from IoT devices, focusing on water and energy consumption monitoring. Our services help municipalities, condominiums, and large-scale clients to gather, analyze, and understand data from their devices.

As a subsidiary of ØJ, Divako adheres to ØJ's general privacy policy with provisions specific to Divako due to the distinct nature of data handled. This policy outlines our commitment to protecting the privacy of our users and their personal information.

Scope of This Policy

This Privacy Policy applies to all information collected through our domains and mobile applications, including camera and location data functionalities.

Data Processor Details

Responsible Entity: Divako as
Organization number: 932 034 875 Email: info@divako.no
Phone: +47 72 59 61 00

Personal Information Use

Camera Data

  • The mobile applications may access the camera only with user permission.

  • Camera data is used solely for capturing images of water meters and related devices.

  • Images are processed to extract relevant data and are not used for any other purposes.

Location Data

  • Location data is accessed by the DriveBy App to map the positions of meters.

  • This data is strictly for operational purposes to locate meters and is not used for tracking user movements or profiling.

Data Flow Management

To accurately distribute water and energy costs, we need to ensure data from sensors and meters are correctly reported. This requires knowing the locations of these devices.

Leak Detection

By analyzing data from sensors, we can detect leaks within zones or individual properties to prompt necessary actions for leak prevention and cost savings.

Cost Distribution

Divako may register resident details, including names, addresses, and phone numbers, for efficient cost distribution and communication.

Notifications

Divako enables notifications for unusual sensor readings, necessitating the storage of personal contact information to relay such alerts.

Invoicing

We may issue invoices based on meter readings, requiring the storage of personal data.

Customer Support

To provide effective customer service, we store information to address queries and handle equipment-related complaints.

Data Analysis

Your information is processed for consumption data analysis to improve service delivery, where data is primarily aggregated and anonymized.

Newsletters

Periodic newsletters may be sent out containing updates and relevant information related to our services.

Third-Party Login Services

For users utilizing Vipps, Google, Microsoft, or Apple login services:

  • We only require your email and name for the purpose of account creation and management.

  • Additional information, such as phone numbers, may be provided for third-party integrations.

  • We do not share identity data with third parties beyond what is required for the use of our services.

Information Storage

The following personal information may be stored:

  • Contact details: Name, address, phone number, and email.

  • Social security number (only where invoicing is applicable).

  • Communication history and voluntarily shared information.

  • Usage data, alarms, and related history.

Basis of Processing

Processing of the above information is based on:

  • Legitimate interest and fulfillment of contractual obligations.

Storage Duration

Personal data is retained as long as necessary to fulfill our obligations. Data is deleted once the customer relationship concludes or the basis for processing no longer applies.

Your Rights

You are entitled to access, correct, or request deletion of your personal data, subject to legal and contractual obligations. For example, certain data may need to be retained in compliance with the Accounting Act.

Amendments

This privacy policy may be updated periodically to reflect changes in our practices or service offerings. We encourage users to review it frequently.

For further information on our privacy practices, please contact us at the details provided above.