# Login

# Having issues logging in?

If you receive a message that your username or password is incorrect, and you're sure you've entered it correctly, there are two things you can try.

* Try logging in via a different browser. If this works, you might need to clear your browser data. Instructions for this can be found by searching for "clear browser data" followed by the name of your browser. For example, "clear browser data chrome", "clear browser data firefox". We have also listed the most commonly used browsers and instructions on how to clear browser data below.
* Try to create a new password by clicking "Forgot password?"

If this doesn't work, send us an email at [support@divako.io,](mailto:support@divako.io,) and we'll assist you.

## Delete browser data:

If you experience a white screen, or that login fails, it can be necessary to delete stored data in your browser. Depending on your device and browser there are different ways of performing this. Under we have listed the most common browsers.

* [Chrome](https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DDesktop&oco=1)
* [Safari iPhone and iPad](https://support.apple.com/en-uk/HT201265)
* [Safari Mac](https://support.apple.com/en-uk/HT201265)
* [Mozilla firefox](https://support.mozilla.org/ee/kb/how-clear-firefox-cache)
* [Edge](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4)

Still having issues, check the FAQ.

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**Documents**

- [How to Login?](https://docs.divako.io/s/aebe5e14-4705-48b7-b588-25bbe6620dda/doc/how-to-login-LwTQ86ABgU)
- [Recovering Your Two-Factor Authentication (2FA) Access](https://docs.divako.io/s/aebe5e14-4705-48b7-b588-25bbe6620dda/doc/recovering-your-two-factor-authentication-2fa-access-pm6fmHZKPo)
- [Activating Your Two-Factor Authentication (2FA)](https://docs.divako.io/s/aebe5e14-4705-48b7-b588-25bbe6620dda/doc/activating-your-two-factor-authentication-2fa-mh3KjblAWY)
- [Security & Logging](https://docs.divako.io/s/aebe5e14-4705-48b7-b588-25bbe6620dda/doc/security-logging-wR4HMxX5hs)